Client Attachment Field Not There

studio803

I am really loving osTicket and I am excited about clients being able to use to send tickets to the staff, but I want the client to be able to attach a file if they need to and the field to do that isn't there when you create a new ticket. I have looked around searching for something in the forums or a guide to show me how to set up the attachment field so clients can send files. If someone can help me out with this it would be awesome.

Michael

appsol

Enable attachments here:

Staff Panel

Settings

Attachments

Web users will need write access to the folder you designate for attachments.

Kelli

Go into Admin Panel - Settings - Attachments

Check "Allow Attachments"

Check "Accept Email Attachments"

Check "Allow online attachments upload"

Leave "Authenticated users Only. (User must be logged in to upload files)" unchecked if you want anyone to be albe to upload an attachment. Check it if you only want this option available to users who are already logged in/are respodning to currently open tickets.

Enter the maximum filesize in bytes (or just use the system default)

In "Attachment folder" enter the full path to where you want attachments stored. This directory must be writable (CHMOD to 0755). Please note that this is the absolute path to the folder on your server, NOT a URL ('/home/myusername/www/osticket/attachments/' for example). For added security, you can place this folder outside of the web root if desired.

Under "Accepted File Types" enter a list of acceptable file extensions, separated by a comma (e.g. '.txt, .doc, .jpg')