View Only Users

tomt

I need to allow several users access to our Tickets, but I only want them to have VIEW access.

I don't want them to have any control over deleting, editing or even replying.

How do I do this ?

Thanks

tomt

Would it be easy to create a UserGroup called 'ViewOnly'

And then in viewticket.inc.php

basically hide this if the user is a member of 'ViewOnly':

<div align="left" style="padding 0 10px 0;">

<input class="button" type='submit' value='Post Reply' />

<input class="button" type='reset' value='Reset' />

<input class="button" type='button' value='Cancel' onClick='window.location.href="view.php"' />

</div>

How would I do that ? Thanks :)

tomt

Sort of got this working..

As the staff I want to have View ONLY access, can't delete, I'm using this..

After Line 269:

<table align="center" cellspacing="0" cellpadding="3" width="90%" border=0>

I've added:

<?if($thisuser->canDeleteTickets()){ ?>

After Line 481:

I've added:

<?}?>

The result is no change for normal users, but the staff without the DELETE option (in this case only the VIEW ONLY staff) don't get any entry field or reply buttons etc..

It seems to work, but Is this OK ?

rlightcap

This seems like a good idea, to add a new field for verification purposes like this.