Hi guys,
I downloaded the software a few weeks ago to build a tracking system. It took me a while to figure the basics, but here's a list of what I've learnt. I couldnt really find anything like this when I was learning so I wanted to make it available.
The big limit here is that all my users were admins, so we under-used the staff side considerably (reflected in the lack of mention!).
There are bound to be errors in my document but I hope it helps at least a few people as they start up.
Cheers,
KT
Covered:
Adding a new field
Showing the new field in a new ticket
Showing the new field when editing the ticket
Adding new options to drop downs
Show a field in the ticket view
Make a new field searchable in the ticket view
Make a new field able to be ordered in the ticket view
Add a new header link to the ticket view
RAG formatting
[StandardMODS.zip](https://forum.osticket.com/assets/files/migrated/e/23f8f9757f539c934d6f8fbccc0ab62.zip)
