require a field in open.php

xirnibor

see screenshot. im trying to make the telephone show up with red asterick like the others when a new ticket is created. ive already done the back end work in class.tickets if they miss the field, i just dont know how to make it have the red * initially...

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thanks for replies

xirnibor

well technically part of this issue is resolved. you can specify a red * by modifying the open.inc.php file within include/client directory. this technically resolves this issue, as long as you've added the required code within class.ticket.php - my other issue regarding attachments required is still up in the air.

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function create($var,&$errors,$origin,$autorespond=true,$alertstaff=true) {

global $cfg,$thisclient,$_FILES;

/* Coders never code so fully and joyfully as when they do it for free - Peter Rotich */

$id=0;

$fields=array();

you want to make this a required field by changing the 0 to 1

$fields = array('type'=>'phone', 'required'=>1, 'error'=>'Valid phone # required');

cbueno

When phone field is required E-Mail fetching is not working

Hi,

When phone field is required E-Mail fetching is not working for new tickects but it works for answered existed tickects.

class.ticket.php

$fields = array('type'=>'phone', 'required'=>1, 'error'=>'Se requiere numero de teléfono valido');

When phone field is not required new tickets works well from fetch mail and form.

class.ticket.php

$fields = array('type'=>'phone', 'required'=>0, 'error'=>'Se requiere numero de teléfono valido');

Are there any solutions about it?

Thanks, César