osTicket not received e-mails

Cloud_crev

hi, we works with osTicket here, it is a great software.

But a have a problem here. I have a 1.6 ST version.

I received new e-mails when i create new ticket and reply a ticket.

But The osTicket not received e-mails and create a new ticket at osTicket antomaticamente.

I configure more e-mails, remove e-mails, create new e-mails too. I enable and disable options.:

but i do not have solution to this problem.

i need you help.

Thanks.

altjx

hi, we works with osTicket here, it is a great software.
But a have a problem here. I have a 1.6 ST version.
I received new e-mails when i create new ticket and reply a ticket.
But The osTicket not received e-mails and create a new ticket at osTicket antomaticamente.
I configure more e-mails, remove e-mails, create new e-mails too. I enable and disable options.:
but i do not have solution to this problem.
i need you help.
Thanks.

I'm having a little hard time understanding what you're saying but I think you're having the same problem I'm having.

When you create a new ticket from the customer's side, it sends the email, but when you create it from the staff panel and assign it, you get no email?

Cloud_crev

Sorry, my english is not perfect.

For exemple:

I create a new e-mail in OsTicket (test@exemplo.com.br).

My e-mail dept is test@exemplo.com.br.

I send e-mail mensagem to test@exemplo.com.br, but don't create a new ticket.

You understand?

altjx

Sorry, my english is not perfect.
For exemple:
I create a new e-mail in OsTicket (test@exemplo.com.br).
My e-mail dept is test@exemplo.com.br.
I send e-mail mensagem to test@exemplo.com.br, but don't create a new ticket.
You understand?

Ah, gotcha, check your settings to make sure "fetch incoming emails" is enabled.

Cloud_crev

Ah, gotcha, check your settings to make sure "fetch incoming emails" is enabled.

In the Mail Account settings (Optional).

status = enable

host, port and proticol is configured.

Fetch Frequency = 3

Maximum Emails Per Fetch = 10

Delete Your Messages = enable.

i have no errors in these settings.

but there are no new tickets.:(

altjx

In the Mail Account settings (Optional).
status = enable
host, port and proticol is configured.
Fetch Frequency = 3
Maximum Emails Per Fetch = 10
Delete Your Messages = enable.
i have no errors in these settings.
but there are no new tickets.:(

Hmm, I would suggest try sending your email account an email and checking it manually to make sure it's indeed receiving it.

Cloud_crev

yes

Hmm, I would suggest try sending your email account an email and checking it manually to make sure it's indeed receiving it.

Yes, I get the e-mail is in my inbox.

But in osTicket is not created a new ticket to this e-mail.

altjx

Yes, I get the e-mail is in my inbox.
But in osTicket is not created a new ticket to this e-mail.

Weird, not sure man :(. The support here sucks.

Cloud_crev

solve

Weird, not sure man :(. The support here sucks.

After all with your help.

I managed to solve the problem.

Tab of server configuration.

options:

Enable Auto Cron: enable

Enable email piping (You pipe we accept policy): enable

com está configuração e o e-mail configurado corretamente.

Meus e-mails já são ticket agora.

Thank you for help.

altjx

Nice, no problem. How come it only sends them an email creating the ticket after the staff logs in though? It doesn't do it automatically after they send an email to ur ticket system email?