Show ticket id after ticked is opened

lauris3822

Hello.

I've configuring OsT for almost 30 minutes and i still cant figure out, how can clients receive their ticket ids.

blank

I also tried "Autoresponse includes the ticket ID required to check status of the ticket" setting (which i really dont like), but no one is receiving e-mail (smtp servers are correct, cus other email sending scripts are working). Is there any way to show ticket id to client?

Kelli

It's not possible to show the ticket ID to the user after ticket creation. To do so would be a huge security vulnerability. Ticket IDs are emailed if the "New Ticket" auto-responder is enabled (and mail configured correctly).

Your problme is most likely to do with your email settings.

lauris3822

This sounds pretty weird and .. if host doesnt provide smtp/mail server or you don't want make server send e-mails, then clients can't access to their tickets and see response? So this ticket system actually is mostly like read-only?

And there's everything correct with smtp settings. All other smtp scripts (and forums) are sending e-mails sucessfully.

Kelli

There's not a host on the planet that doesn't provide outbound mail, and why wouldn't you want to send emails? How else would your customers know their tickets had been responded to, random guessing?

More info on ticket IDs: http://osticket.com/forums/showthread.php?t=195(http://osticket.com/forums/showthread.php?t=195)

Do you have your email address set up in osTicket and have the proper outbound address selected in admin panel > settings? If SMTP isn't working, try 'use PHP's built-in mail function' and see if that works. Check your PHP error logs, and the osTicket system logs.

Also make sure that email autoresponders aren't disabled at the department level, which overrides the system default.