New Premade Reply

cschow

I'm trying to create a new premade reply that will notify the user on the staff member that has been assigned their ticket. The Sample (with variables) should do the trick but my custom premade reply won't accect the %staff variable.

Example:

%name,

Your ticket #%ticket created on %createdate has been assigned to %staff.

This is the result. The %staff variable doesn't work but the others do.

Chad,

Your ticket #366 created on Fri, Dec 3 2010 9 has been assigned to %staff.

Can anyone help?

Thanks

website-design-services

Email Variables for osTicket

Not sure why it won't work. Try to use the assigned staff variable if it is the assigned staff that is replying.

List of email variables can be found here: http://osticket.com/wiki/Email_Templates(http://osticket.com/wiki/Email_Templates)

Thanks

Waqar