White screen on admin.php

Monbsa

hello, I'm French and I speak English badly . I installed osticket on one of my servers but I can't access to admin.php page. I can go to scp/index.php but when I want access to my admin panel (admin.php) I have a blank page.

I installed the same way osticket on another server and it works perfectly. I warned my support hosting but they can't find a solution. I tried changing the permissions error but I still have a blank page also.

Thank you for help.

ntozier

try re-uploading the source code to the web site. It sounds like something may be missing or truncated.

Monbsa

I did it, but it's the same problem. I have always a white screen. :

Kelli

Check your PHP error log, please. It may give us something to go no....

Monbsa

OK, I have these errors. I want try to enable these parameters, but I don't know if for the security is worse. (sorry for my bad english)

In scp/admin.php

Warning: ini_set() has been disabled for security reasons in /home/hebergem/public_html/ostic/main.inc.php on line 31

Warning: ini_set() has been disabled for security reasons in /home/hebergem/public_html/ostic/main.inc.php on line 32

Warning: ini_set() has been disabled for security reasons in /home/hebergem/public_html/ostic/main.inc.php on line 35

Warning: ini_set() has been disabled for security reasons in /home/hebergem/public_html/ostic/main.inc.php on line 37

Warning: ini_set() has been disabled for security reasons in /home/hebergem/public_html/ostic/main.inc.php on line 44

Warning: ini_set() has been disabled for security reasons in /home/hebergem/public_html/ostic/main.inc.php on line 45

Warning: session_start() : Cannot send session cache limiter - headers already sent (output started at /home/hebergem/public_html/ostic/main.inc.php) in /home/hebergem/public_html/ostic/main.inc.php on line 48

Warning: ini_set() has been disabled for security reasons in /home/hebergem/public_html/ostic/main.inc.php on line 87

Warning: require_once(Mail/mimeDecode.php) : failed to open stream: No such file or directory in /home/hebergem/public_html/ostic/include/class.mailparse.php on line 19

Fatal error: require_once() : Failed opening required 'Mail/mimeDecode.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/hebergem/public_html/ostic/include/class.mailparse.php on line 19

and in scp/index.php all errors in admin.php and

I tryed put the value '1' instead of '0', but that has not changed

Thank you for the help.

Kelli

The fact that ini_set() has been disabled is your problem.

You will need to contact your web host, or edit your php.inii file to either: 1) set the values that are otherwise defined in main.inc.php, then comment out those references to ini_set(), or 2) re-enable ini_set()

The latter option being the better one, since it would have less effect on other scripts.

Monbsa

hello and thank you for the quick reply.

I'm in a shared server, and I asked on my server support to configure the ini_set.

It is an hour that I wait in his livechat, normally they respond in five minutes, but now I don't know what's happen.

I can't change alone php.ini to activate ini_set.I saw some solution for activate (safemod) but I'm not sure that is the same thinks.

I'm waiting

Monbsa

Ok thank you for the help. It's exactly the ini_set. But for the security, I don't know if it's a good solution.

What's you think about this ?

And now I have this :

Deprecated: Assigning the return value of new by reference is deprecated in /home/hebergem/public_html/ostic/include/pear/Mail/mimeDecode.php on line 335

Monbsa

Ok thank you for the help. It's exactly the ini_set. But for the security, I don't know if it's a good solution.

What's you think about this ?

Ok I reinstalled the osticket and now, all work perfect. Thank you for help.