changing email responder

xirnibor

Is there any way to change the email responder? i have the localhost site resolving through host headers so our users can see (support1.domain.com) versus http://localhost/index.php(http://localhost/index.php) - the problem is when they fill out a ticket, it replies with a link that displays You can view this ticket's progress online here: http://localhost/view.php?e=name@mydomain.com&t=791089(http://localhost/view.php?e=name@mydomain.com&t=791089)

id like to change it so the ticket reflects the http://support1.domain.com(http://support1.domain.com)) versus http://localhost(http://localhost)

is this possible? thanks for replies.

Kelli

Change the site url in admin panel > settings.

xirnibor

its actually under admin panel, emails tab, templates. click the default teplate, and make changes. - i found what i was looking for under another ticket. this can be closed, thanks for the replies.

Arlene

That was a quick solution of changing the email responder!! There have been so many times things like this happened to me and in the end it’ll turn out to be just minor issue that can be set right without any hassles!! But there have been so many issues regarding osTickets and I hope we’ll be able to a solution for them soon!! I am planning to set up a ticket system in my new service sites, hope it works without any flaws.I know the admin must be real busy with the questions being asked and they are doing an excellent job!!