Fetch frequency and cron job problem

zzgg002

I use osticket connect gmail via imap protocol, i want it receive email every 15 minutes.

So i set Fetch Frequency=15 in osticket and set cron job */15 * * * * in my hosting control panel.

But actually, it receive email twice an hour.

Help, thank you.

Kelli

Can you check the cron logs to verify that it's actually running every 15mins? You can change the osTicket log level to debug and it should log cron activity to the system logs in the admin panel, if you don't have access to the logs for cron.

Also, try lowering the fetch frequency. Set it to 5mins or something. If the cron job is only running every 15, it won't be fetched any more than that, anyway.

zzgg002

My hosting cron job can send an email everytime it runs a command. every hour, quarter, half and three quarter of server time the cron job run, but only hour and half hour the osticket can receive mail from gmail.

PeopleInside

Question about ticket opened or responded by email

Hello, I can not understand a thing. OsTicket is active and is configured to open new tickets by receiving an e-mail or to add more and the response sent by e-mail.

If the main screen osTicket is open in the browser, then the system immediately sends the response to open or update ticket by e-mail to the user, if the system osTicket is not open in the browser the user does not receive a ticket to Opening when an operator does not connect to the system. Why? It 'something that must be improved in the next version, or you can, even now ensure that even when not at the computer system to send notifications with id open ticket or e-mail update?

If a ticket is created directly from the web there is no problem: just opened the ticket and get the automatic email confirmation.

ntozier

It sounds like you are not running cron or taskscheduler.

Short answer:

setup cron (*nix) or taskscheduler (windows) to run cron.php every so often.

Long answer:

This is taken from the POP3/IMAP settings document regarding setting up polling located at: http://osticket.com/wiki/POP3/IMAP_Settings(http://osticket.com/wiki/POP3/IMAP_Settings)

Recurring tasks scheduler (Cron Job)

This is the most convenient method if your hosting provider allows scheduling recurring tasks via crontab on *nix or "Scheduled Tasks" on a Windows server. Please refer to your hosting manual or contact your hosting provider for instructions. The PHP CLI executable is called to run cron.php.

Add the following entry to cron file normally in /etc/crontab in *nix systems and adjust the time and paths accordingly.

*/5 * * * * nobody /path/to/php /path/to/api/cron.php

For windows users in "Scheduled Tasks" add "c:\php\bin\php.exe c:\website\osticket\api\cron.php"

PeopleInside

alternative to cron job

Hello, many thanks for your answer! They are poorly documented on the operation of webticket but now I understand!

I asked my hosting but do not let the cron job in my profile sharing, is there any other way, some script or something that can afford to do the work of the cron job every 10 minutes (not to clog the server)?

Is there any alternative where prohibited from hosting?

Thanks!

ntozier

cron.php is designed to be run locally, so it cannot be run in a browser. While there may be a way around this (such as by editing the file to not check if it's being run locally) it is not recommended.

You're hosting company seriously won't let you run scheduled tasks? (cron/taskscheduler) What company are you using for your host?

PeopleInside

i use eastitaly.com

i have ask for cron job and responde are negative. i don't know if is same ask for scheduled task. it's same or not?

ntozier

If you are on a windows host you should ask about taskscheduler. If you are on a linux host it would be a cron job. I see that they offer both. Also if you have access to cPanel (Your host has the logo on their page) you may be able to schedule a cron job using cPanel.

PeopleInside

Thanks for the answer! You are very kind! The server is linux and I use the control panel but I have disabled the feature because the guide where it shows the presence of Cron Job button does not appear to me. I do not know 'if I fornzare it with some script or something without overloading servers.

ryanp

Cron and hosting

A BIT ABOUT CRON FIRST

The great thing about cron is they need to be manually set. This means as a user you can control the tasks and frequency cron is running.

Now, let me give you a real idea of what cron is doing in this case.

You know when you're logged into osTicket and it brings your mail through and creates the tickets? The cron task basically runs the same script so you shouldn't see any change to the server.

A BIT ABOUT HOSTING COMPANIES AND CRON

When a website hosting company says they will not allow cron jobs or taskscheduler to run on their servers this raises a BIG red flag for me.

This tells me:

1. they don't know how to manage their servers and/or their customers correctly

2. they overload their servers to a point where running cron will cause problems with server load

3. they think it is still 1997 when the average RAM for a server was either 128Mb for an average server or 256Mb for a good server, this is what caused many server issues with cron, today the average is 2Gb and the performance issues generally just no longer exist

Under any 1 of these situations I would deem them to be a "bad host", a term I don't use often.

Regardless of their reason I would strongly advise you to seek an alternative host. There are many fantastic hosts out there that will meet the needs of most websites, including cron. Website hosting is a competitive world and those who do not provide the services needed and wanted by their customers have a limited life.

Technology is changing and hosts that cannot change or adapt with it have some serious problems.