Pulling information out of E-mail

Chrisl

I use OSticket as a primary internal ticket system. We have used it to replace field force manager.

I have the e-mail imports working great! But I was wondering if there was a way to setup a template for imports.

For example, the clients name, address, phone number will ALWAYS be in the exact same spot. The message to the tech will ALWAYS be in the exact same spot. Basically I am just E-mailing in a RTF file (or pdf, or html) from our invoicing system.

If i could find a way to parse the Email and just take the important information then populate the fields that would be amazing!

Does this exist?

dwbro1

bump please I have same question.

DrMadAxe

YEs. I would like an answer to this as well!

PHPSpaZ

A simple solution.

Although this is not a typical task I think I have the solution.

You can use RegEx to parse the email into variable line by line.

<?php

$message = "Name: PHPSpaZ

Status: Engaged

Address: 145 Tester Ln.,

Yodaville

Manchester

MC2 3DN

Telephone: 08656 036202";

preg_match(

"@" .

"^Name:(.*)" .

"^Status:(.*)" .

"^Address:(.*)" .

"^Telephone:(.*)" .

"@ms",

$message,

$match

);

var_dump($match);

// $match... contain the desired information

// you may want to trim() each value

Sorry about the sad faces... For each smiley face the code is this . * except without the space between.

SpaZ out!

backspace

Does it work?

Any one had some luck with this?

<?php

$message = "Name: PHPSpaZ

Status: Engaged

Address: 145 Tester Ln.,

Yodaville

Manchester

MC2 3DN

Telephone: 08656 036202";

preg_match(

"@" .

"^Name.*)" .

"^Status.*)" .

"^Address.*)" .

"^Telephone.*)" .

"@ms",

$message,

$match

);

var_dump($match);

// $match... contain the desired information

// you may want to trim() each value

?>