dear
I like to know how can we make osticket autoreply email to users who are creating ticket??
for example if someone is creating a ticket i like system to send an automatic email to that user and confirm him that he has made a ticket in our website
thank you
Admin panel, enable autoresponders. Templates are under Admin, Emails, Templates.
how to autorespond to user
it dos'nt send any auto email response to users only send autorespond to admin
how can i fix this
where is autoresponder for users?
i dont know where is autoresponders for users??
i think there is not any!
my script is persian and i dont know is there any or not?if yes where is the exact location?
find it
i finally found the soloution,this persian script has been translated wrongly
i just fixed it
everything is ok now
Glad you found the problem was a translation error.
