Attachments not be saved

bennnybenny

I have configured the admin interface to allow for attachments. The attach option appears in the client and staff areas but I am experiencing an odd problem.

When I add a file to the ticket in my local dev environment the attachment is written to the correct directory and appears in the ticket - perfect. However, when I try to do the same in my live environment it fails sliently. No file written to the correct directory and no error to tell me it's failed.

I need some help. Could it be an apache or php configuration issue? What module/conifg settings are required for this application?

Thank you.

ntozier

I would bet that the permissions on the place where the files are supposed to be saved are incorrect. If you look at your php.ini and find out where your logs are being stored it the error code may tell you (and us) what the problem is.

What OS are you running the site under?

Kelli

Make sure the path is correct and that the directory is writeable by PHP.

Most likely, it's one of those two things, but as to the PHP configuration:

1. If PHP is running in Safe Mode, you could be running into an open_basedir restriction, so you would either need to move the attachment directory to a non-restricted area or turn off Safe Mode (FYI: Safe Mode is now deprecated and will be removed entirely from PHP6).

2. If it's not, all you need is to have file_uploads=on and max_file_size set to something decent in your php.ini file - the defaults should be fine, so I can't imagine this being the issue unless someone has specifically disabled them.