No e-mails sent by OSTicket

sisom2

Hi, I've set up OSTicket and it's working fine on my site, tickets appear in the OSTicket control panel, and I can read them, but when I send a reply, no e-mail is sent to the customer's e-mail address.

Does anybody know how I can fix this? I am using X-Cart on an Apache server.

I've checked the php.ini file and it has the following line:

sendmail_path = /usr/sbin/sendmail -t -i

which I think is all it should need to send e-mails using PHP.

Many thanks in advance for any help you can offer.

Kelli

Have you checked to make sure outbound emails are configured correctly and that alerts/notices/autoresponders are enabled?

http://osticket.com/wiki/Email_Settings#Outgoing_Emails(http://osticket.com/wiki/Email_Settings#Outgoing_Emails)

ntozier

Check the php.log (location for your installation is specified in your php.ini) for errors. I ran into a similar problem and found that mail failing to be sent failed silently and logged it to the php.log. Which if your case is the same this will point you in the right direction.

sisom2

Thanks guys!

Hi to both of you, many thanks for your help - I am embarrassed to say that I hadn't actually clicked on the e-mail 'sales@mysite.com' in the Admin Panel, 'Email' tab... I do apologise. I was looking at the 'Settings' page before, and I thought that I was supposed to set the e-mail up from within there, under the 'Email settings' section (which sort of made sense, before I found the other email section!)

Many thanks guys, I've got it all working now, beautiful.

Just in case anybody finds this thread and needs help, I did the following (substitute your website for "mysite.com" in the instructions below)

1) Click on the Emails tab, in the Admin Panel. (You should see the tabs

'Dashboard Settings Emails Help Topics Staff Departments' when in the Admin Panel.)

2) Click on the email address that you want to use to send email replied to customers. In my case it says

"Support"

3) Under "Login info (optional)" enter

Username: sales@mysite.com

Password: enter your email password

4) Under "SMTP settings (optional)" enter

SMTP host: smtp.fasthosts.co.uk (you will need to contact your hosting service's help desk if smtp.yourhost.co.uk or whatever, doesn't work)

SMTP port: 25

5) Click 'submit'.

Make a test ticket using another e-mail address of yours (your personal e-mail, for example), then post a reply, and you should receive the reply in your personal e-mail address inbox!

THANKS GUYS!

I love OSTicket, a great solution, only took me twenty minutes to set it up, and that was the first support ticket system I had ever installed on a server, so I'm very pleased with it.