I am not receiving emails when a customer replies to our answer.
1) Customer submits ticket. They immediately get an email notice that it was submitted.
2)After quite some time, the admin email address gets a message that a new ticket was submitted.
3)Admin responds to customer ticket. Customer gets email that admin has responded and receives ticket link.
4) Customer needs to enter some more info. They get an email that their reply has been sent to admin. There is never an email sent to admin notifying that the customer has responded to the open ticket.
The customer reply is with the ticket, but the only way admin knows this is if they periodically check every open ticket.
I think that my email config is okay since my emails appear to be sending back and forth between osticket and the customer correctly - until the customer reply. Is there some other setting I should check to be notified via email of the customer reply?
