1.6.0 BUG: setup fetch and got 1000's of emails => tickets

greno

I just finished setting up a new 1.6.0 install and setup mail fetch to one of my email accounts.

I created and sent two tickets and replied as a test. But when the pop mail fetch ran it started creating 1000's of tickets from all the mail that was on the pop server (it stays there for 15 days). I would have expected it to filter the mail based on ticket id or something in the mail header.

And what is weird is that some of the responses had new tickets created for them rather than being attached to the existing ticket.

What a mess! I just spent several hours cleaning up the DB using SQL. I shut the fetch off in the Admin Panel. But I need to have mail fetch working.

What could be causing this problem?

greno

When I checked through all the mails I noticed that there was a whole spectrum of different character encodings because we receive mails from around the world.

Couple that with the fact that I see that //IGNORE flag is sometimes used in encoding argument to 'iconv' then maybe this is causing characters to be lost and confusing the system.

It doesn't look like the mail functions were tested very well before 1.6.0 was released.

I see lots of posts about mail problems.