Make backup of your files BEFORE any changes!
Open file osTicketRoot\include\staff\viewticket.inc.php
line ~67
FIND:
<th>Email:</th>
<td><?php
echo $ticket->getEmail();
if(($related=$ticket->getRelatedTicketsCount())) {
echo sprintf(' <a href="tickets.php?a=search&query=%s" title="Related Tickets">(<b>%d</b>)</a>',
$ticket->getEmail(),$related);
}
?>
</td>
REPLACE BY:
<th>Email:</th>
<td><?php
echo "Helpdesk@MyDomain.com";
//echo $ticket->getEmail();
//if(($related=$ticket->getRelatedTicketsCount())) {
// echo sprintf(' <a href="tickets.php?a=search&query=%s" title="Related Tickets">(<b>%d</b>)</a>',
// $ticket->getEmail(),$related);
//}
?>
</td>