Special chars breaks messages

bissiotto

Hi all,

i installed last release of osticket (1.6) and i noticed that every time the system receives a ticket (either from web or email) containing special characters (like è ò à ù ì) then the message breaks and after the special char no message is shown. (either no attachements are received).

I tryed either utf-8 and ISO-8859-1 and mysql table are set as utf-8, so... any suggestion?

Thanks in advance

Bissio

bissiotto

Hi,

anyone can help me?

I tryed a lot of solutions but i cannot receive any special char on my tickets.

thanks

greno

Just checking quickly for how strings are handled in osticket 1.6.0:

# grep -REHn 'mb_|iconv' *

include/pear/Mail/mime.php: if (isset($build_params)) {

include/pear/Mail/mime.php: $useIconv = !$build_params;

include/pear/Mail/mime.php: if (function_exists('iconv_mime_encode') && $useIconv) {

include/pear/Mail/mime.php: $hdr_value = iconv_mime_encode($hdr_name, $hdr_value, $imePrefs);

include/class.mailfetch.php: if(function_exists("iconv") and $text) {

include/class.mailfetch.php: return iconv($charset,$enc.'//IGNORE',$text);

include/class.mailfetch.php: elseif(function_exists("mb_detect_encoding"))

include/class.mailfetch.php: return iconv(mb_detect_encoding($text,$encodings),$enc,$text);

I see the dreaded //IGNORE flag which can cause multi-byte chars to be dropped. I haven't had time to analyze the code but this could possibly be the source of a problem.

More info here:

(http://www.php.net/manual/en/function.iconv.php)

bissiotto

Hi Greno and thanks for you reply,

i will give a look at iconv function into the php scripts.

Any suggestion about accented chars that are not still shown into ticket body?

Thanks a lot

ryanp

The ignore function isn't the problem unfortunately. Has anyone found a solution to this?