Email Alert Problem

CLee

Hi, I am currently evaluating OSTicket and I would like to know does the system has such function:

When a user create a new ticket, an alert email will be sent to the staff?

In fact, I have configured the system but staff cannot receive any alert email. However, when staff answered a question, the user can receive a reply email. So, if the system has such function, how do I configure it?

Thank you.

scottro

If I understand you correctly the following is what you are looking for:

Admin Panel > Settings > Alerts & Notices > New Ticket Alert

Then select the options you want.

CLee

Thanks alot