Google Apps Email Polling

Taz002

Hello - I have been reading a lot of posts on various forums for nearly two days now trying to figure this out.

It seems it is possible to set osTicket up with Google Apps via email polling, however I seem to be running into a major issue that is not defined. There also seems to be no decent information on the web on how to set this up.

Server: Linux

Home Dir: /home/username

Cron Cmd: * * * * * php /home/username/public_html/support/api/cron.php

I have it setup to send me an email every time a cron job runs, however with this setup I am not receiving any emails.

*EDIT* Just to more define this issue, in addition to not receiving those emails, it appears that the cron job simply never runs. No emails are being fetched. No errors are being thrown.

Also as a side note, not sure if it's related at all, I cannot get the email settings to resolve when trying to set them.

I eventually had to edit the pop/smtp settings manually in the database. I still cannot get the page to resolve, it times out and doesn't load. Any help on either of these issues would be GREATLY appreciated.

Even if you know where I might be able to go to find a good tutorial or more in-depth information it would be appreciated.

Thanks,

-Taz

Kelli

Setting up gmail polling is pretty straightforward. The instructions are in the wiki:

http://osticket.com/wiki/Email_Settings#GMail_Configuration(http://osticket.com/wiki/Email_Settings#GMail_Configuration)

This should be all you need. If that doesn't do it, then you most likely have a server configuration error, SSL not available, your host is blocking the ports gmail uses, etc.

If that's the case, start checking appropriate error logs (mail, php) and see what they have to say.

I'll be glad to help, but without more info to go on, it's really hard to say.

Taz002

I spoke to my host provider and they say that the cron job 'never ends.' Also I noticed when I actually try to edit the email settings via the Admin Panel to enable pop/smtp it also does not load, it eventually times out.

Perhaps there is some permission not correct or some port that isn't open? Any clues? What additional information would you need to help further - and where can I get it from for you?

*EDIT* Also I just noticed that when replying to a ticket via the staff panel it won't load the page. It throws a page not found error. However if I hit back, or otherwise reload that ticket, the reply was added. Not sure if that helps any.

Kelli

Hmm, 'never ends' doesn't make a lot of sense. At the very least, it should hit the max timeout value and die.

You might want to try re-uploading the files. Something may be corrupted.

To check and see if the ports are open you can try and connect to them from the command line.

For SMTP:

telnet smtp.gmail.com 465

and for POP:

telnet pop.gmail.com 995

As for the location of the PHP and mail server error logs and what kind of access you'll have to them, that varies a bit depending on your host's setup, but if you have cPanel available, you may be able to find them in there.