I've been searching the forum and cannot really find any sollutions to the spam problem in the ticket system which is why I boldly create this thread hoping to get some productive discussion around the problem.
Our installation of osTicket has many email addresses which is piped into the system, and probably around 250 each day is pure spam. Needless to say it's timeconsuming to delete the messages every day and should in a perfect world not be needed. However - osTicket is not a mailsystem but a support system, so I have no prolem with the fact that spam is not handled by the system itself. That being said - I want to do something about it!
2 possible sollutions
The first sollution would probably be to use a spam detection service on the mailserver, so that the spam mail never is piped in in the first place. This can be done by most, but in this case I cannot do that.
The second sollution is to build in some sort of spam detection/deleting service into the piping script of osTicket. I have googled many hours without really finding any good sollutions in PHP that really works, which is why I need your help out there.
From what I have understood, and personal experience, some sort of bayesian spam filter would be a good sollution which would be able to remove alot of emails. However this would also need to be integrated into the osTicket system so we could teach the filter as we go.
I will stop now, to see if anyone respond to this, have constructive ideas for what classes, tools, software might be possible to use here. I myself is a PHP developer, so I can do programming but I am out of ideas of working systems. I am not capable or have the time to develop a new spam detection service itself, so I am hoping there are existing sollutions which can be integrated. That I can do.
regards,
Kim Steinhaug
kim@steinhaug.com - www.steinhaug.no(www.steinhaug.no)
