Open tickets vs my tickets

wizard210

when I go into the staff panel why is it only showing four open tickets when in fact I have seven tickets open.

All tickets are assigned to myself since I'm the only technician. So if I go under mytickets I see all tickets.

Is it possible to have all the tickets still show under the open tickets, or to make my tickets the default page?

wizard210

I figured it out.

I didn't see the checkbox in pref. I do now.

cpham55

Any MOD for this?

Thank you

Kelli

You don't need a mod. There's an option in admin panel > settings to show assigned tickets in the open queue.

cpham55

Hi Kelli,

I did that but it is still. Please help my system had modify code and now "My tickets" it is had open tickets and closed tickets. Is anyway can I separate them?

Thank you,

cpham55

Hi Kelli,

After I unchecked the box "Show answered tickets on open queue. " The the Answer tab appear.

Thank you it works for me.

freddyvangeel

Is there a way to directly open to "my tickets" in stead of "open tickets" when logged in as staff?

Creepin

Issue

Hey!

The checkbox "show assigned tickets in open queue" does not change anything in the ticket view at all. all assigned tickets are still in the open tickets view. no matter whether its an admin or a staffmember. Any Ideas? Additionally I found no distinction in the sql query, where the checkbox value is considered. maybe I got a version where the sql query is not up to date, but the checkbox is already there? I have got version 1.6 ST.

thanks in advance

EDIT: MY issue is solved, the non admin was department manager and so could see als assigned emails