I'm trying to use osTicket and I am facing some problems. I want to make a few suggestions:

Language Support - I used the translation of this topic (http://osticket.com/forums/showthread.php?t=3749&highlight=languages&page=2(http://osticket.com/forums/showthread.php?t=3749&highlight=languages&page=2)) and translated into Portuguese, but there are some problems with translation. For example, the string is in the database, open / closed;

Field to enter schedule and time spent with the solution;

Username and password to access the tickets, instead of username and ticket number.