Tickets via e-mail created can't show Chinese characters!

cindy

The Ticket title is blank, but the inside context is normal.

I modified osTicket codes by refrencing

http://www.openscriptsolution.com/2009/12/22/how-to-solve-the-wordwrap-email-in-osticket-v1-6-rc5(http://www.openscriptsolution.com/2009/12/22/how-to-solve-the-wordwrap-email-in-osticket-v1-6-rc5)

and

http://blog.cowbay.org/?p=1108(http://blog.cowbay.org/?p=1108)

but still can't show chinese title!!

please help me.

cindy

Could any one help me ?

dang

Same problem with russian symbols in title.

panormitis

If you are using e-mail piping, check the last post in the thread (http://www.osticket.com/forums/project.php?issueid=227)

Just change the charset from ISO-8859-15 to the one you need.

That solution worked for me.

dang

If you are using e-mail piping, check the last post in the thread (http://www.osticket.com/forums/project.php?issueid=227)
Just change the charset from ISO-8859-15 to the one you need.
That solution worked for me.

nothing :(

panormitis

nothing :(

I hope this will help, try the following:

Change the following In the file pipe.php (the file is located inside the api directory)

Find the line $subj=utf8_encode($parser->getSubject()); and replace it with $subj=mb_convert_encoding($parser->getSubject(), "UTF-8", mb_detect_encoding($parser->getSubject(), "UTF-8, ISO-8859-5, ISO-8859-1", true));

Find the line $var=$name?utf8_encode($name):$var; and replace it with $var=$name?mb_convert_encoding($name, "UTF-8", mb_detect_encoding($name, "UTF-8, ISO-8859-5, ISO-8859-1", true)):$var;

Find the line $var=utf8_encode(Format:($body)); and replace it with $var=mb_convert_encoding(Format:($body), "UTF-8", mb_detect_encoding(Format:($body), "UTF-8, ISO-8859-5, ISO-8859-1", true));

I assume you are using the charset ISO-8859-5 for russian characters.

Next, open the file mime.php which is located in the include/pear/Mail directory

Find 'html_charset' => 'ISO-8859-1', and replace it with 'html_charset' => 'UTF-8',

Find 'text_charset' => 'ISO-8859-1', and replace it with 'text_charset' => 'UTF-8',

Find 'head_charset' => 'ISO-8859-1' and replace it with 'head_charset' => 'UTF-8'

In case it's difficult to do the changes, I have attached the modified files for the latest stable osTicket version 1.6, if you are using the same version you can replace the two files you have, with the ones I included in the attached zip file.

Let me know if your issue is solved.

[files.zip](https://forum.osticket.com/assets/files/migrated/e/4c1db64101fdd13fb436f1dd7c729c2.zip)

panormitis

Could any one help me ?

Cindy, try what I suggested in my previous post, but replace the charset ISO-8859-5 with a chinese charset, for example GBK, however I'm not very familiar with chinese charsets so you might need to use a different one.

greno

I've had similar problems with some languages that require UTF-8 and it turned out to be the fault of the client. It was misbehaving on some character sequence in the multibyte strings. Thunderbird does this sometimes which is where I've seen it.

dang

I hope this will help, try the following:

Thanks. but it does not work.

Incoming mail source code:

Subject: =?utf-8?B?0YLQtdC80LA=?=

Content-Type: text/plain;

format=flowed;

charset="UTF-8"

Content-Transfer-Encoding: 8bit

Benjamin23

Everyone seems to have the problem of not being able to show the characters of their language!! That is funny because all the other details seem to have come out fine!! I am sure that the (hris) team will be having a tough time sending out these tickets without the title is definitely a problem. Such errors have to be taken care of soon as it may cause a lot of issues if solving it is delayed!!

ART3MKO

Russian charset via mail reply

I hope this will help, try the following:
Change the following In the file pipe.php (the file is located inside the api directory)
Find the line $subj=utf8_encode($parser->getSubject()); and replace it with $subj=mb_convert_encoding($parser->getSubject(), "UTF-8", mb_detect_encoding($parser->getSubject(), "UTF-8, ISO-8859-5, ISO-8859-1", true));
Find the line $var=$name?utf8_encode($name):$var; and replace it with $var=$name?mb_convert_encoding($name, "UTF-8", mb_detect_encoding($name, "UTF-8, ISO-8859-5, ISO-8859-1", true)):$var;
Find the line $var=utf8_encode(Format:($body)); and replace it with $var=mb_convert_encoding(Format:($body), "UTF-8", mb_detect_encoding(Format:($body), "UTF-8, ISO-8859-5, ISO-8859-1", true));
I assume you are using the charset ISO-8859-5 for russian characters.
Next, open the file mime.php which is located in the include/pear/Mail directory
Find 'html_charset' => 'ISO-8859-1', and replace it with 'html_charset' => 'UTF-8',
Find 'text_charset' => 'ISO-8859-1', and replace it with 'text_charset' => 'UTF-8',
Find 'head_charset' => 'ISO-8859-1' and replace it with 'head_charset' => 'UTF-8'
In case it's difficult to do the changes, I have attached the modified files for the latest stable osTicket version 1.6, if you are using the same version you can replace the two files you have, with the ones I included in the attached zip file.
Let me know if your issue is solved.

Thanks Help for me via mail with Russian charset's

but other problem here i post here

http://www.osticket.com/forums/project.php?issueid=227#note934(http://www.osticket.com/forums/project.php?issueid=227#note934)