Customization in email reply

rmaheswaran

Hi friends,

I have found one problem/issue in reply mailing. Actually i have staff log-in and i have create a ticket on behalf of client so obviously email id of the ticket creator is mine email address. If admin or other staff replied the ticket i got an email that intimate the respond of my ticket. but if am reply the respond which posted by admin/other staff of my ticket the mail is not sent to admin/other staff email address instead i got email myself .

Step 1 -> create a ticket via scp using staff id on behalf of client

Step 2 -> if admin/other staff replied to my ticket then i got mail intimation about the reply.

Step 3 -> if am respond the reply then system should send the mail to admin / other staff who replied me. But instead of this i got the reply which is responded by myself , because am have the staff id.

How i can sort this issue. I want to send the mail to admin/other staff instead of myself.

ozkr

you are wrong!

the sistem needs a client email to work if you put your email the sistem will consider you as the client and every entry or response will be sent to your mail.

if you want to talk to your boss or the admin why dont you try the classic email via outlook or any email client?