Email HELP!! needed please

brightspark

You will have to forgive me, I have installed this great program using fantastico through Cpanel on my justhost server. Everything seems to work great but I have a really strange situation with emails.

I have set the settings so that it sends an email when the ticket is created by a user so the user knows we are looking at their problem. I have then tested this with 5 users and 5 different email addresses. 3 of the people get the initial email at the same time i get one saying ticket opened. the fourth person doesn't get the email when they open a ticket but when there is a response they get an email saying there is a response and the fifth doesn't get any email at all.

I have tried this a number of times and its the same dependant on the email address used to open the ticket. I am so confused I thought I would ask if anyone knows what I am doing wrong.

P.S: I don't really understand doing cron etc... so I may have a setting wrong. I do have a basic understanding on php though only in code.

Thx

Kelli

Check the spam filters on the addresses that don't properly receive mail. It sounds like the mail is being sent out properly by the system, but you may also want to check your mail server error logs and osTicket system logs.

brightspark

Thanks for the reply Kelli, it just seems strange that some addresses are fine and some not. I have checked spam and junk but cant find anything. I am not sure how to see the osticket system logs.

So you think the emails are not a problem, I dont have any smtp setup or antyhing. I am just using the php mail function is this ok to do?

thanks

brightspark

just an update.

I tried a complete uninstall and re install and it is very strange. Like I said I am using the php mail function and I entered a new ticket using my hotmail account and it didn't send an email saying you have opened a ticket.

I logged on as admin and transfered the ticket to another admin who has a .mac email address and that email saying ticket has been asigned to you.

I then logged on as that admin and posted a reply and the hotmail address did not receive that either. I have now tried four hotmail accounts and none have received the email and yet if its a .mac or an email that exists on my server it gets it no problem.

Please tell me its not just me getting this problem??

wilmatan

Check the spam filters on the addresses that don't properly receive mail. It sounds like the mail is being sent out properly by the system, but you may also want to check your mail server error logs and osTicket system logs.

Yeah, please check out the spam filters. I usually find them unnecessary but in this case, they seemed to be helpful...:)

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