Change Email Field

Bentech

Hi have had a look around the forums and have found somewhat close to what I want but its for older versions of the software and things have changed a little.

What I am needing to do is changing the required email field to a phone number field.

Not all our clients have email address and we will be using the system to book in jobs. So we still need to have the functionality of being able to click on the number next to the phone number to view other jobs booked in by that same phone number.

Hope that makes sense. Any help would be greatly appreciated!

Sam

ntozier

Hey Bentech,

If you search the forums there are several mods that might help point you in the right direction. Such as:

http://osticket.com/forums/showthread.php?t=3192&highlight=change+required+fields(http://osticket.com/forums/showthread.php?t=3192&highlight=change+required+fields)

here is a brief summary of what you need to do:

edit include/class.ticket.php:

Locate the following:

$fields = array('type'=>'email', 'required'=>1, 'error'=>'Valid email required');

change the 1 to 0.

In the same file

Locate the following:

$fields = array('type'=>'phone', 'required'=>0, 'error'=>'Valid phone # required');

and change the 0 to 1.

If you want the change to take place on both the front (client) and back (staff) then you will need to make this type of change in both sides of the code.

ozkr

just change in class.tcikets.php in the part when you configure if the field is mandatory or not.

Bentech

However if I am correct this will only change the required section, I am needing to use the function for searching previous jobs, and that is attached to the email field, I am instead needing to search for the previous jobs by the phone number.

Bentech

I have changed the required field:

$fields = array('type'=>'email', 'required'=>0, 'error'=>'Email is required');

In: function update($var,&$errors) { and also under: function create($var,&$errors,$origin,$autorespond=true,$alertstaff=true) {

I have also changed /include/staff/viewticket.inc.php to show the * on the phone field etc. However I have one remaining issue, I am needing to customize this:

<?php

echo $ticket->getEmail();

if(($related=$ticket->getRelatedTicketsCount())) {

echo sprintf('  <a href="tickets.php?a=search&query=%s" title="Related Tickets">(<b>%d</b>)</a>',

urlencode($ticket->getEmail()),$related);

}

?>

To have the same functionality on the phone field, as a quick fix I have added:

th>Phone:</th>

<td><?=Format:($ticket->getPhoneNumber())?>  <a href="tickets.php?a=search&query=<?php echo $ticket->getPhoneNumber(); ?>" title="Related Tickets">View Related Tickets</a>

</td>

But of course it doesn't show the number of related tickets. Any idea's?