Customer enters bad email address

csmith

Followed best practices setting up osTicket. Have one mailbox everything flows through (helpdesk@xyz.com). All is working perfectly 99% of the time.

But...

When a customer creates a ticket and mis-types his/her/it's email address, the system sends him/her/it a confirmation email, the email bounces... back to the helpdesk@xyz.com mailbox... causing a new ticket to be created with the contents being the failure notice message of the email.

Our solution is to see a few of the tickets stacked up, ban the email address and close the tickets.

Is there a better way??? :

scottro

Followed best practices setting up osTicket. Have one mailbox everything flows through (helpdesk@xyz.com). All is working perfectly 99% of the time.
But...
When a customer creates a ticket and mis-types his/her/it's email address, the system sends him/her/it a confirmation email, the email bounces... back to the helpdesk@xyz.com mailbox... causing a new ticket to be created with the contents being the failure notice message of the email.
Our solution is to see a few of the tickets stacked up, ban the email address and close the tickets.
Is there a better way??? :

There is probably a better way but you could always use a javascript alert box that comes up and says something like "Please confirm the following is your email address: Bob@typo.com" If you shove it in their face maybe they'll notice it

csmith

There is probably a better way but you could always use a javascript alert box that comes up and says something like "Please confirm the following is your email address: Bob@typo.com" If you shove it in their face maybe they'll notice it

I'm thinking there's a better way... prefer not to modify any code because as soon as I do a new rev will come out.