Assign Staff Member to a Ticket on Reply

Hi,

Could anyone help me by telling me if it's posssible and how a ticket can be automatically assigned to a staff member when they reply to it?

Thanks in advance

Dave

Me too

Did you get this working?

I have the same requirement.

I am very interested in this as well. It makes sense....

Easy fix

If I am understanding the question right simply add

if(!$this->isAssigned()){

$this->assignStaff($thisuser->getId(), 'Assigned to '.$thisuser->getName().' upon reply');

}

after,

$this->onResponse(); //do house cleaning..

but before,

if(!$canalert) //No alert/response

in the function postResponse(...)

in the file class.ticket.php

and there you go. Every time someone replies to a ticket that is not already assigned, it will be assigned to them.

hi,

thanks for this mod!

i really like/need this.

one bug; when a ticket is allready assigned and someone else replys, the ticket becomes unassigned

do you have a solution for this?

thanks!

I'm noon for php, should the line in this case be this?

Yes it is.

when you want allways to assign on reply; use this peace of code;

$this->assignStaff($thisuser->getId(),*'Assigned*to*'.$thisuser->getName().'*upon*reply');