How to; Edit/Create Premade Reply/Issue

ok, so i have searched and havent found an answer.

When creating a ticket as a staff person, when it comes to:

Issue Summary:

the only options in drop down are:

What is osTicket (sample)

Sample (with variables)

how do I create my own or edit those?

when I select either of those, they populate canned responses that I

do not see anywhere in Admin settings.

I have checked all over in Email> Templates

dont see those responses there, or anywhere else in the admin panel.

Any help or direction would be great

Goto http://your.domain.com/scp(http://your.domain.com/scp)

On the staff side (not admin panel), click on Knowledge Base.

click on New Premade replies.

Enjoy! :)

ntozier,

Thanks, apparently I need to slow down and look a bit more carefully because I over looked it twice.

ADMIN/MOD:

I cannot edit title, to add at end, for other users to be aware. If you could do this, that would be great!