Staff Response - Append to Ticket

petrogad

Has anyone worked on creating a way for staff to respond to a ticket assigned to them to append info to the ticket?

IE:

Ticket comes in, Assigned to Staff, Staff sees it and wants to respond to them, can they do it through email?

Thanks

petrogad

Found documentation here:

http://osticket.com/forums/showthread.php?t=2218&highlight=Staff+Respond+ticket+email(http://osticket.com/forums/showthread.php?t=2218&highlight=Staff+Respond+ticket+email)

Thanks!