We have set up osTicket for use at our company INTERNALLY ONLY. Our customers do not have access to the ticket system and should NEVER receive an email from it.
I have disabled every email option that I can find but the system still keeps emailing our customers with ticket replies (and they're now seeing confidential information that they shouldn't be). This is a major problem for us.
See the attached screenshots for the disabled email settings. What can we do to make sure osTicket never sends another email?
Note: I could not attach the screenshots. I made them too small to see and set the JPG quality to zero but the forums still won't let me upload them because of a 19.5KB filesize restriction. The screenshots show that ALL radio buttons on the Settings tab are set to "Disable" and all of the checkboxes under each one are unchecked. In the Emails tab the "Disable autoresponse for this email. (Overwrite Dept setting)" checkbox is checked. In the Help Topics tab the "Disable autoresponse for this topic. (Overwrite Dept setting)" checkbox is checked.
