Attachments Directory

dicyrio

I just installed osTicket and currently I'm trying to setup the ability to add attachments when submitting a ticket, but everytime I type in a directory it tells me that it must be a valid directory and writable.

osTicket directory installation: /public_html/support/tickets/

the full path to the directory I created: /public_html/support/tickets/uploads/

I've tried to enter this as support/tickets/uploads, support/tickets/uploads/, /support/tickets/uploads, /support/tickets/uploads/, tickets/uploads, tickets/uploads/, uploads, etc. Many different combinations have been tried and everytime I get the same error message. I've even tried using the domain HTTP access URL. Must I include the /public_html/ as well? I wouldn't think so, but I'm baffled as to why this hasn't taken so far.

Edit:

Even if someone can provide similar information as installation and full path of their attachments directory with the directory path used in settings for the attachments so I have something to reference as to maybe why mine isn't being accepted? I do have my uploads set to 777 file permissions.

dicyrio

Found my answer by digging a bit deeper.

Solution:

It required a much deeper pathing than I expected.

I needed to use the absolute full path to the directory: /home//public_html/support/tickets/uploads/

Hope this research helps someone else from the headache!

Kelli

Glad you got it sorted out. :)

Yes, you need the full path from the root. The reason for this is that it's a good idea to store attachments outside of the web root, for added security. Making everyting relevant to the osTicket base directory would, in that case, be kind of a pain, since the attachment could really be located anywhere on the server, depending on your particular configuration.

ah-tonius

Danke, Thanks, Paldies!

xirnibor

i too am having attachment directory issues. this is a virtual machine, with apache running osticket. the directory is c:\apache\htdocs\uploads. how can i make that resolve within ostickets?

xirnibor

disregard, figured it out. thanks

redking

Found my answer by digging a bit deeper.
Solution:
It required a much deeper pathing than I expected.
I needed to use the absolute full path to the directory: /home//public_html/support/tickets/uploads/
Hope this research helps someone else from the headache

Dear dicyrio,

Thank you you have really helped me... There is no clear description anywhere in wiki or in the fourm.

You rock thanks again

masino_sinaga

For those of you who are still facing the problem how to setup your attachment directory, please also read this:

http://www.osticket.com/forums/showthread.php?p=24729&posted=1#post24729(http://www.osticket.com/forums/showthread.php?p=24729&posted=1#post24729)

Sincerely,

Masino Sinaga