mail to user when a new ticket is created

kapo

Hi there's a way to send a mail to the user (Email Address field in New Ticket form) when I create a new ticket?

thanks

kerux97

The system sends an email to affected user when a new ticket es created.

But you have to configure the options of incoming email and outgoing emails in settings options at admin panel.

firezz

The system sends an email to affected user when a new ticket es created.
But you have to configure the options of incoming email and outgoing emails in settings options at admin panel.

from the setting.. we can assign it to

Admin Email Department Manager Department Members (spammy)

but how about the sender him/her self ?

can we do like cc a copy to the sender / reporter too ?

thanks

jph

You are looking at the section "Alerts & Notices". these are for notices to staff.

Just above that, there is a section "Autoresponders (Global Setting)"

Autoresponders go out to the customer/requester.