Replying via email causing error

JonoB

I have the latest version of ost installed and running on my server. Its working great, but for one exception: If a user replies via email, then an error message is generated. I am using email piping.

So, if user creates a new ticket via email, then it works fine (ticket is created, auto responder is sent to user, admin is alerted). All good. User then responds via email to the ticket. An automated response email response is sent back to the user (which is correct), but the user also gets a second email with the following errors:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/***/public_html/support/helpdesk/api/pipe.php

generated by abc@***.com

The following text was generated during the delivery attempt:

------ pipe to |/home/***/public_html/support/helpdesk/api/pipe.php

generated by abc@***.com ------

PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20090626/pdo_sqlite.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20090626/pdo_sqlite.so: undefined symbol: sqlite3_libversion in Unknown on line 0

PHP Warning: session_start() : Cannot send session cookie - headers already sent in /home/***/public_html/support/helpdesk/main.inc.php on line 48

PHP Warning: session_start() : Cannot send session cache limiter - headers already sent in /home/***/public_html/support/helpdesk/main.inc.php on line 48

PHP Deprecated: Assigning the return value of new by reference is deprecated in /home/***/public_html/support/helpdesk/include/pear/Mail/mimeDecode.php on line 335

PHP Deprecated: Function split() is deprecated in /home/***/public_html/support/helpdesk/api/pipe.php on line 113

I'm running php 5.3, which is possibly the cause of some of the Deprecated messages, but since error reporting is turned off, it doesnt make sense that any of these errors are generated anyway. And why are they sent back to the user?

Any help greatly appreciated.

JonoB

For anyone else experiencing similar problems.

First, off, there is an issue with php 5.3x and pdo_sqlite.so : http://bugs.php.net/bug.php?id=48614(http://bugs.php.net/bug.php?id=48614)

I managed to fix this by disabling pdo_sqlite in my php.ini

Secondly, the issues with sessions in main.inc.php - there are many threads dealing with this same issue as a search on these forums will show. Finally, the one that pointed me in the right direction was the post by dakman at http://osticket.com/forums/project.php?issueid=59(http://osticket.com/forums/project.php?issueid=59). I changed

session_start();

if ($_SERVER) {

session_start();

}

...and it seems like everything is now working as its meant to.

I hope this helps other people with similar problems, now or in the future.