Wrong Dept Name

ballouta

Hello

I am very new to the osticket system, it is wonderful but just need your help to fix few problems:

I have Two departments (Support & Billing) each one is assigned a different email address (no-reply-support@website.com & no-reply-billing@website.com)

If I click on any of the departments names, I can see Each one signature that I wrote, and it is correct.

When I open a new ticket in the Front page. and choose the (Billing) Dept, i receive an alert (as admin) that a ticket was sent to (Support) Dept instead!

Moreover, the Department name in the (Tickets) page, shows (Support) instead of Billing.

Why?

Kindly Help

Thank you

peter

What you select on the front page are not departments - it's help topics. Makes sure 'billing' help topic maps to the correct department.

ballouta

Thank you Peter

it is Working