We were using an older version till several hours ago, but since ticket issuers cannot view tickets and replies after clicking on e-mail links, we have installed osTicket 1.6.rc3. Everything works fine. But we need more space for Help Topic under Help Topics. The maximum character length is around 32. We need more space.
According to (one reply) answered for the same subject, one can change the width of the drop-down menu by modifying include > client > open.inc.php. But it seems that his/her suggestion applies to older versions and not to v1.6 RC3.
Does anybody know how to expand the width for Help Topics?
Tom at MHVT.NET