GMail (Goole Apps) / IMAP Error: Too many login failures

al5957

Hello,

We are running into an issue where all of a sudden overnight we are receiving this error in the admin dashboard and osTicket is no longer fetching emails via the cron job:

The system is having trouble fetching emails from the following mail account:

User: XXX@XXXX.com (XXX replaced actual user)

Host: imap.gmail.com

Error: Too many login failures

89 consecutive errors. Maximum of 5 allowed

This could be connection issues related to the host. Next delayed login attempt in aprox. 10 minutes

Everything was working fine as of last night and neither the email settings nor the osTicket settings have changed.

Also, We can sucessfully log into the same mailbox via the gmail web client and see all the emails that are sitting there waiting to be picked up by osTicket.

Any help would be greatly appreciated.

Kelli

Check your mail settings in osTicket and try re-entering the password for your mail account. I've had this happen before, and it was caused by mcrypt erroring and screwing up the password in the osTicket database (not really anything osTicket has control over, unfortunately). Alternately check to make sure those database tables haven't become damaged/corrupted.