- Edited
I am so sorry if I have missed this somewhere, but is there a way to alert group members that an issue has been closed?
For instance, new issues are currently set to send alerts to the group so my superiors are aware of the issue. However, they won't have anything to do with actually fixing the request, so they don't need any intermediate notifications.
When the support request is closed, I want everyone to know about it. So the user will get a notification of the closure, and my superiors will be made aware that I have been working hard and clearing support requests.
Any ideas?