reply email doesn't show in OSticket - not fetching mail

moreproduct

In the Admin Panel/Emails, I've setup an email address on a dreamhost server to act as my osticket email.

I can open a ticket via the form, and osTicket sends me the mail notification, and it sends the autoresponse to the user. I am able to reply to the ticket in the osTicket Staff control panel, and the user gets this reply. However, if the user replies to that email, everything seems to stop.

It seems that the problem is that osTicket can't check the mail.

I have it setup to do POP email on an SSL port, and I can telnet to the mail.myserver.com on that port and establish a connection. I get no errors when I press the "submit" button in the osTicket email config panel - it says it updated successfully.

How can I troubleshoot this and get it working??

I've tried fetch freq.'s of 1,5, and 15 minutes.

moreproduct

Oh, and I see the email response from the user in the mailbox for this address, too, so I know it is there.

Kelli

What method are you using to check them? You either have to pipe them in, set up a cron job to do it, or enable auto-cron in the admin panel > settings.

moreproduct

Damnit! I knew it was something simple! I was searching for "chron" on the page (my eyes could not find it) before, instead of "cron."

Thanks for the quick answer,

I am A happy kangaroo.

Kelli

Haha, happy to assist....

Here's more info on email polling if you need it (setting up cron job, auto-cron vs. cron, etc.)... sorry I should have posted it to begin with.

http://osticket.com/wiki/POP3/IMAP_Settings(http://osticket.com/wiki/POP3/IMAP_Settings)