[MOD] Ticket Preview (Javascript Tooltip)

scottro

I've gotten tired of having to open up ticket after ticket just to confirm that, yes indeed, its spam. As such I've found the following javascript tooltip. I've then built my own code and modified a few things here and there within the original code in order to it to work for us here in osTickets. Here is a quick screenshot of what the finished product looks like:

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The full MOD can be found on my website at:

(http://www.sudobash.net/hacks-a-mods/osticket/4941-ostickets-g-javascript-tooltip-ticket-preview.html)

sternen

Nice one, Scottro.

Even beyond looking for spam, this could be used to take a quick look at the tickets message and then quickly assigned if one had implemented the mod that has the drop down Assign To box on the ticket list.

I will definitely be implementing this one.

scottro

Nice one, Scottro.
Even beyond looking for spam, this could be used to take a quick look at the tickets message and then quickly assigned if one had implemented the mod that has the drop down Assign To box on the ticket list.
I will definitely be implementing this one.

Thanks! Glad to hear it. Yea I thought about that too but I don't have the Assign Mod in place so didn't comment on that. I was also thinking about adding a "Ban & Delete" button for mass banning/deleting from the overall tickets view and this would help ensure people are deleting actual spam.

kaschenberg

This mod didn't work for me. I'm using the latest osticket version btw. I added the code and followed your instructions to the tee. Whenever I hover over the subject I get a tooltip that pops up and says "Ticket created by staff..." and that's it. Then, whenver I click on the subject to open it up the URL is broken now. Any ideas?

Edit:

Ok, I fixed the broken link.. you had a type-O on the href = /tickets.php should be href=/scp/tickets.php

;)

kaschenberg

Need to remove the "Ticket created by staff" first subject that is created when someone creates a new ticket. This is all that shows up with this tooltip feature now!

scottro

This mod didn't work for me. I'm using the latest osticket version btw. I added the code and followed your instructions to the tee. Whenever I hover over the subject I get a tooltip that pops up and says "Ticket created by staff..." and that's it. Then, whenver I click on the subject to open it up the URL is broken now. Any ideas?
Edit:
Ok, I fixed the broken link.. you had a type-O on the href = /tickets.php should be href=/scp/tickets.php
;)

Yea, sorry about that. I noticed the same issue and resolved it on my file and thought I had fixed it on my tutorial but apparently I was wrong. I'll update it now.

I believe the reason you are getting the "Ticket created by staff..." is because thats the first 'message' thats listed in the db for each of those tickets. If the ticket was created by someone emailing in then it would show the actual body of the email. I'll double check this and get back to you but I believe thats whats going on there.

scottro

Yea, sorry about that. I noticed the same issue and resolved it on my file and thought I had fixed it on my tutorial but apparently I was wrong. I'll update it now.
I believe the reason you are getting the "Ticket created by staff..." is because thats the first 'message' thats listed in the db for each of those tickets. If the ticket was created by someone emailing in then it would show the actual body of the email. I'll double check this and get back to you but I believe thats whats going on there.

Yep, thats whats going on there. I think I may change the code so that it gets the last message instead of the first. That would correct this and also by the point you are reading the last message you already know whether or not its spam or whatnot.

kaschenberg

Ahh ok, yea the last message may be better to use.

scottro

Ahh ok, yea the last message may be better to use.

Ok, I've got it working with the last message, however, this won't fix your issue as the next entry in the ticket is then a response so its stored in a different table. I'm going to work on this later today and see if maybe I can do some sort of join and then list the last entry there instead.

scottro

Ok, I've got it working with the last message, however, this won't fix your issue as the next entry in the ticket is then a response so its stored in a different table. I'm going to work on this later today and see if maybe I can do some sort of join and then list the last entry there instead.

Ok, I've got it updated now so that it checks which is newest, response or message and then lists that as the tooltip. See my tutorial page for the new code.

(http://sudobash.net/hacks-a-mods/osticket/4941-ostickets-g-javascript-tooltip-ticket-preview.html)

kaschenberg

Nice! I'll probably implement this in a bit. Good job!

scottro

Nice! I'll probably implement this in a bit. Good job

Thanks, let me know if you have any problems with it.

scottro

Also, the issue with the larger tooltips having the images goofed up has been resolved. The tt_left.gif was too short. It has been lengthened from 150 to 250px. New zipfile on my site has the correct files.

kaschenberg

Ok, I'll make sure to get it.

scottro

Ok, I'll make sure to get it.

Kaschenberg, please see my latest comment on my page for this mod. Concerning the ' character.

fsubervi@adexsus.com

Nice

Can you please told me about the canned and replay I donte have this option in my Osticket

scottro

Can you please told me about the canned and replay I donte have this option in my Osticket

I just renamed the "Knowledge Base" tab as we already have a KB system and its something completely different.

kaschenberg

I've found a bug with this, or atleast maybe it's my browser?? Whenever I scroll down the webpage, then hover over a subject, the tool-tip is not next to my mouse pointer - it is up near the top of the page, what gives? I have to have the webpage maximized or scroll to the top of the webpage for the tool-tip to display correctly next to my mouse pointer.

Any idea what's causing this?

Thanks

scottro

I've found a bug with this, or atleast maybe it's my browser?? Whenever I scroll down the webpage, then hover over a subject, the tool-tip is not next to my mouse pointer - it is up near the top of the page, what gives? I have to have the webpage maximized or scroll to the top of the webpage for the tool-tip to display correctly next to my mouse pointer.
Any idea what's causing this?
Thanks

Can you send me a screenshot or video of this? I'm not able to replicate the issue.

kaschenberg

Can you send me a screenshot or video of this? I'm not able to replicate the issue.

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