Some background: We recently migrated our exchange server to 2007.
We've been running osTicket for about a year and a half now, and have updated to the latest and greatest versions pretty much as they have come out. We are currently running 1.6 ST under IIS6 (Yeah trust me I would much rather run apache2). We've never setup the email integration, but since we updated we had to play with it to get osTicket to send email outside of our domain.
(To do this you have to create a connectlet to allow SMTP relay for your webserver on a specific port. This part works great.)
Anyway... this is where I ran into a problem. Exchange 2007 requires SSL. If you google that subject you should be able to easily find out how to turn on IMAP or POP with out SSL. I've managed to setup the settings under Mail Account as follows:
status: enable
host: hhimail (NOTE: I've also used the servers internal IP address)
port: 143
Protocol: IMAP
Encryption: None
Fetch Frequency: 5
Maximum Emails per Fetch: 5
Delete Messages
So if I send an email to tickets@domainname.org, and use OWA to log into the mailbox I see the message there and marked as new. I hop over to the webserver, and go into the Scheduler and run my "Cron" job. When I refesh the OWA window the email is marked as read. So osTicket is logging into the server, reading the message, but it is not opening a new ticket.
In osTicket if I goto Admin Panel -> Settings "enable POP/IMAP email Fetch is checked.
I'm sort of at a loss for this. Anyone have any ideas?
