I just installed osTicket. I'm trying to create some user accounts, and I'm running into a bit of a catch 22.
When I click Add New User, the department and email address fields are both required (with department being a pre-populated drop-down list).
When I click Add New Dept., Dept Email is a required field (again, from a supposedly pre-populated drop-down list).
When I click Add New Email, department is actually a required field even though it isn't denoted as such with a red asterisk. (When I tried to add an email without a department, osTicket returns the message, "You must select a Dept.")
So when I try to create any of these three things - email, dept, or user - I'm blocked. It seems that they are all mutually exclusive, and I can't create any single item without the other items having already been created.
What is the usual way of getting around this in osTicket?
Thanks.
