Piping email problem

bitwalker

Hi there

We have a problem with our new OS Ticket 1.6 installation. We installed it using simplescripts on hostmonster.

The problem is that the piped email arrives at OS Ticket OK. But the email address of the ticket is not the email address of the preforwarded email.

For example is bob@yahoo.com sends email to our support address support@mycompany.com, and this is forwarded to our OS Ticket. The email address of the ticket is support@mycompany.com. So we can not reply to the original sender.

It looks like a bug, but the same thing occurs when we use IMAP.

Can anyone help?

stevewalsh

I've not use "simplescripts" but the behavior you describe is not normal.

I use piping on my own server and get the original senders email address sent through to osticket so that I can reply....

Was piping also configured by simplescripts ?

If so, I'd suggest that you take this up with simplescripts - perhaps they've changed something to make this this "one-click install" process work ???

I hope this helps.

Steve

bitwalker

It was a Zencart thing

Thanks for your reply Steve. Eventually I tracked down the problem. We use OSTicket to help manage the email from an online shop using Zencart.

Zencart has some built in logic to stop mail it forwards from the site being treated as spam. However this crafting of the email headers caused the problems we experienced.

For anyone experiencing this problem, you need to go to the zencart admin area, and from the configuration->email options page, set "Emails must send from own domain" to FALSE.

I hope it saves you a bunch of time....