Allow user to select department

Khris

I'm trying to make some changes so that the user can select which department a ticket is assigned to, rather than the system assigning a default department, or an admin having to go in and change it.

Can anyone offer some insight on how I might do this?

Essentially the same question asked here: http://www.osticket.com/forums/showthread.php?t=4248&highlight=select+department(http://www.osticket.com/forums/showthread.php?t=4248&highlight=select+department)

bugsbunny

I'm facing same problem here :..

any help for us?

It will be a great appreciate if somebody can help this topic :)

thank you very very much..

Khris

I've been able to add the code so you can select the department you want, but when the ticket is added, it always defaults to whatever is selected in the settings.

scottro

I believe this is what the "Help Topics" are. Help Topics set the department based on what help topic the user selects.

For instance, Help Topics:

DNS Request -> sets to Systems Department

NAF Request -> sets to Networking Department

Then the client doesn't have to know which department to set it to. They can just select what topic they are creating a ticket about and the system will make sure it get to the right people.

Khris

That's all fine and dandy, however I need the user to be able to enter in both the Department and Help topic for our implementation, which takes us to my initial request.

scottro

The Help Topic SETS the department. If you are wanting a Help Topic that could be for any department then you've got a whole lot of code manipulation to do.

Khris

Listen, I understand how the Help Topics work, but that is not the way I need to implement osTickets.

scottro

Listen, I understand how the Help Topics work, but that is not the way I need to implement osTickets.

What are all the parts of the code that you have already added? Did you just add the dropdown with the mysql query to fill in the options or did you also setup the mysql INSERT function that assigns everything? If you can paste everything here I can take a look and find the problem and assist.

Khris

It's ok. I came up with another solution.

pjpendleton

It's ok. I came up with another solution.

What solution did you find?

Pitchuk

how can a user when creating a ticket select a department. Any help would be much appreciated

brouiller

I am also interested in this functionality. We have some generic help topics like 'email' and 'internet connection' that can occur for multiple departments. I would like to give the users the ability to select the department on the \open.php page as well.

ccholewiak

It's ok. I came up with another solution.

Did you want to share with the rest of the osT community that is looking for a solution?

scottro

Per everyones request:

http://osticket.com/forums/showthread.php?p=17492#post17492(http://osticket.com/forums/showthread.php?p=17492#post17492)