Pop3 problem on new install

pashaps

Just installed a fresh version of ost on a new server. I copied over a couple files (unrelated to incoming mail) from another server I'm running to get the mods I made. I set everything up, and at first got the error message about lack of imap support on my php install. Recompiled php w/ imap support and got past that error.

Now, I'm getting the error message:

Can not authenticate to POP3 server: authentication exchange failed

My username/pw and server settings are all correct. I verified them by

1) loggin in through webmail

2) setting up an outlook account

Both of those methods worked 100%.

Just as a test, I also tried to input an e-mail address from my other site that has worked in the past and still works (with ost). It caused the error "too many retry attempts". I modified class.mailfetch.php to only retry once. It then came back with the same error of "authentication exchange failed"

I am trying to connect via pop3 without ssl. The pop3 server is located on a remote server.

Any ideas? I am really unsure how to troubleshoot this any further. Please help!

ksoviero

I am having the same problem...

This is the output of my email server when I try to get osticket to connect to it:

2010/08/01 11.992835 New client socket 28

2010/08/01 11.096355 Session (IMAPS) started from www.<myserver>.com (XX.XX.XX.65).

2010/08/01 11.118202 SSL/TLS using DHE-RSA-AES256-SHA on TLSv1/SSLv3 (256 of 256 bits)

2010/08/01 11.148773 IMAP: 00000000 AUTHENTICATE PLAIN

2010/08/01 11.148808 IMAP command completed in 0.70 seconds

2010/08/01 11.356225 IMAP: <plain_auth>

2010/08/01 11.356295 Bad password specified for <support>

2010/08/01 11.566218 IMAP: 00000001 AUTHENTICATE PLAIN

2010/08/01 11.566264 IMAP command completed in 0.80 seconds

2010/08/01 11.778525 IMAP: <plain_auth>

2010/08/01 11.778570 Bad password specified for <support>

2010/08/01 11.986221 IMAP: 00000002 AUTHENTICATE PLAIN

2010/08/01 11.986266 IMAP command completed in 0.78 seconds

2010/08/01 11.196213 IMAP: <plain_auth>

2010/08/01 11.196269 Bad password specified for <support>

2010/08/01 11.406246 IMAP: 00000003 LOGOUT

2010/08/01 11.406288 Purging session 1

2010/08/01 11.406296 RemoveContext() session 1

2010/08/01 11.406303 xmpp_queue_event(1, )

2010/08/01 11.406319 Performing IMAP cleanup hook

2010/08/01 11.406327 Finished IMAP cleanup hook

2010/08/01 11.406332 Ending SSL/TLS

2010/08/01 11.406375 Session ended.

2010/08/01 11.406389 Closing socket 28

2010/08/01 11.406412 Done with RemoveContext()

Oh, and by the way, everything works in other email clients, and the password IS correct!

tsmorty

So your email server is exchange xxxx? Which version. If 2007, then what I did to get it working was set it up for POP3S, port 995 using SSL. You can use Imap just change the port it's secure equivelent. Also I noticed tht when I created the email/user account for the ticket system in AD I forgot to uncheck that at next login they need to change their password. If you don't uncheck this it will also cause the too many logins. Just a couple of thoughts. Hope somthing helps.