URL In alert messages

kgulliver

Hello,

I'm new to osTicket.. So far, I'm loving it.. I am having a problem with the url that is sent to the users email to view the ticket is messing up randomly.. I've see it add = signs, and random spaces. This breaks the link, and make it's difficult for the user to get back to the ticket system.. Any thought, ideas or suggestions? I've actually also seen this in other parts of emails as well, come to think of it. I have looked in the templates and there doesn't appear to be anything odd in their.

Thanks,

Karl

jkisner

Can you attach a copy of what an email spits out?

kgulliver

Link in email

http://MYDOMAIN.co(http://MYDOMAIN.co) m/karl/tickets/view.php?e=my.email@somewhere.com&t=652169

It's putting a space in the domain name, so Outlook doesn't see the whole thing as a link. Very odd

kgulliver

another link

http://MYDOMAIN.com/karl/tickets/view.php?e==(http://MYDOMAIN.com/karl/tickets/view.php?e==)

myemail@email.com&t=784579

This particular link was in an email send to live mail, but it seems to be adding an extra = sign to most links in the message.. Very odd as well.

jkisner

kgulliver,

The only thing I can readily think might be causing the domain name spliting up like that is in your OS Ticket settings.

Under the Admin panel look in the settings and see if there is a space in your Helpdesk URL. The OS Ticket system uses this url to generate the link in the emails it sends out.

I'm nost sure about the extra equal sign however.

Kelli

What version of osTicket are you using? I thought we had fixed this in 1.6ST. :/

I don't remember off-hand what the issue was, but I'll go back and look as soon as I get a chance (probably tomorrow).

kgulliver

Hi again, sorry.. I need to sub to this forum. hehe I'm using version v1.6 ST

Thanks

brouiller

same issue

I'm having the same issue of '= ' truncating lines when viewed in Outlook. I'm using the newest version of osTicket.

CSimpson

I am also experiencing this. Line breaks in the middle of the URLs but not just in URLs, it just seems to add a line break or line breaks anywhere in the message... Or spaces. My domain name WAS coming across as domain.= com/ but retyoing in all responses fixed this. Weird! I was hoping to deploy this by Monday but not if the links do not work.

I am also using the latest version.

Thanks in advance

lbates35406

I am new to osTicket (installed via Fantastico at SiteGround) and my first tests turned up spaces in my messages as well (see example below):

We hope this response has sufficiently answered your questions. If not, ple ase do not send another email. Instead, reply to this email or login to you r account for a complete archive of all your support requests and responses .

http://mentorconsultingonline.com/osTicket/view.php?e=larry.bates@vitales(http://mentorconsultingonline.com/osTicket/view.php?e=larry.bates@vitales)

afe.com&t=636140

Support Dept

This was copied/pasted from the email I received and all the "extra" spaces and the linebreak in the URL are in the message.

According to my Control Panel I'm running 1.6.0 (latest version offered at SiteGround).

Currently this application is unusable. I'm hoping you have an easy fix.

Thanks in advance,

Larry Bates

ntozier

Personally I would try a manual installation and see if that fixes your problem(s).

But thats just me. :)