setting osTicket to send and be able to receive mail

I'm using hostgator (cpanel) and could use a hand if anyone is familiar with setting up osTicket to be able to send/receive email.

please point me in the right direction or tell me your rate for completing this fro me.

Thank you!

Have ou followed the instructions in the wiki?

http://osticket.com/wiki/Email_Settings(http://osticket.com/wiki/Email_Settings)