View 'Help Topic' in main ticket display (include\staff\tickets.inc.php)

CobbCarl

Any ideas on how to view the "Help Topic" on this view instead of the "Subject"? I have removed the "Subject" from all areas of the website as I am not looking to let users submit issues via email. I only want to see a "Help Topic" in this view....and can't seem to find all the places for the code.

Any help would be GREATLY appreciated!!!!!!

scottro

I performed a grep (search) on my server to find all the files that contained "Help Topic" and came up with the following list for you:

include/staff/helptopics.inc.php

include/staff/topic.inc.php

include/staff/viewticket.inc.php

include/class.nav.php

include/client/open.inc.php

scp/admin.php

jangkrik_item

Any ideas on how to view the "Help Topic" on this view instead of the "Subject"? I have removed the "Subject" from all areas of the website as I am not looking to let users submit issues via email. I only want to see a "Help Topic" in this view....and can't seem to find all the places for the code.
Any help would be GREATLY appreciated

what version of ost you use?

mhsgsupport

Is this what you are looking for?

http://osticket.com/forums/showthread.php?t=5907(http://osticket.com/forums/showthread.php?t=5907)