Hi,
At present our company receives tickets from another outsourced organisation that send their information in a standard tablebased form via email. This email is piped to osTicket.
Everything is working fine, however I need to format the ticket when it is received. All emails received have a set structure for example:
Name: Joe Bloggs
Age: 65
Status: Married
Address:
123 Alman Street
Liverpool
L1 2DN
Phone: 01524 255151
As it is sent in a table (we have no control over this) it ends up as:
Name:
Joe Bloggs
Age:
65
Status:
Married
etc...
As the headings are always the same, is there anyway to format the email as it is piped into osTicket so it reads as it should do minus the table.
Thanks :)
